FAQs

Are your strollers cleaned after each use?

Absolutely, at SoCal Strollers we take hygiene seriously. After each rental, our strollers undergo a thorough cleaning and sanitization process. This ensures that every stroller is in pristine condition and ready for the next family's adventure. Your child's safety and comfort are our top priorities!

How does delivery and pick up work?

For your ease and convenience, we work with many hotels in the Anaheim and Buena park area by dropping them off to the Bell/Front Desk team for FREE. At time of booking, you will be prompted with a number of hotels to choose from as well as drop-off times. When you are ready to begin using your rental, you may stop by either the Bell/Front Desk staff to have them give it to you.

It is important that your stroller be returned to the Bell/Front Desk team, not left in the room, no later than 11 A.M. on day of departure. Our pick-up windows are often earlier in the day to accommodate future rentals.

What if where I am staying is not on your delivery list?

If it is not listed, please add your delivery location to the 'Notes' section during booking.

Please note: Not all hotels in the area will accept your stroller to hold until your arrival. We are happy to accommodate a drop-off to you directly and will contact you with instructions, should it be necessary.

The hotels that will not hold your stroller:

Disneyland Hotel
Grand Californian
Paradise Pier
Best Western Park Place
Camelot Inn
Desert Inn
Desert Palms
Tropicana Inn
La Quinta Inn

What if I need my stroller beyond pick-up time?

Because we need a window of time to ensure our strollers are up the highest standard of cleanliness for the next reservation, we do not offer any partial day extensions. You are welcome to extend your rental by one additional day.

How do I know which stroller is mine?

Your stroller will include signage that has your name on it in the form of a luggage tag as seen in the picture to the left. This will help both you and the hotel team to locate your stroller when it is time to pick up, as well as our team when you have dropped it off.

What does the Damage Insurance cover?

Should you select our OPTIONAL Damager Insurance for your rental, you will be covered up to $200 of damage done to the stroller.

Please note: this insurance does not include anything outside of use specified by the manufacturer, such as exceeding the weight limit.

What happens if my stroller is damaged?

We understand that while traveling with little ones, accidents can and do happen. However, in any circumstance, we reserve the right to charge an additional $30 as a cleaning fee to restore the stroller to a usable condition.

Do I have to rent it for at least 2 days?

All of our strollers have a two day minimum policy. If you did only want to rent for a single day, please contact us through our contact page so we can discuss the best option for you.

How does payment work?

We will charge your credit/debit card the entire amount at time of booking. Rest assured, we do have cancellation options should you need to cancel a reservation.

What if I need to cancel my stroller reservation?

Should you need to cancel your booking with SoCal Strollers, you may do so penalty free within 48 hours of your reservation. Anything within that window of time will be subject to a cancellation fee of the first two days of your reservation.

What if my stroller is lost/stolen?

While in the park, we ask that you check with the nearby cast members. At times, they may relocate the stroller to a nearby locations. If they are unable to assist, you may check with guest services (lost and found). Should they be unable to locate your stroller, please file a missing item report and contact us. We will do our best to accommodate with another stroller, however, it is necessary that a report is filed with the security team. You will be held responsible for the cost of a missing or stolen stroller.